I need to dispute a purchase. How do I start the process?

No problem! Your Monorail debit card is provided by Visa, and Visa will be the ones to resolve your disputed purchase.

You can call Monorail on the number listed on your card, and we'll get you connected with the person from Visa best suited to help you.

Or you can reach out to the Visa DPS team directly. Their number is (866) 317-9689, and they can help you from there!

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